Frequently Asked Questions
1. How long does delivery take?
Orders are prepared within 24–48 hours after payment confirmation.
- European Union & Switzerland: 8–10 working days
- United Kingdom: 6–10 working days
- South Africa: 8–12 working days
Delivery times may vary depending on the destination and courier operations.
2. How much does shipping cost?
We offer free shipping on all orders over €30.
For orders under €30, a standard shipping fee applies and will be clearly displayed at checkout.
All prices shown on our website include VAT.
3. How can I track my order?
Once your order has been shipped, you will receive a tracking email containing your tracking number and a tracking link.
This allows you to follow your delivery in real time until it reaches you.
4. What payment methods do you accept?
Tinyovera accepts secure payments via:
- Visa
- Mastercard
- American Express
- PayPal
- Apple Pay
- Google Pay
- Shop Pay
All transactions are encrypted and processed through trusted, secure payment providers.
5. Can I change or cancel my order?
If you need to modify or cancel your order, please contact us as soon as possible at contact@tinyovera.com.
Changes are only possible before the order has been shipped.
Once dispatched, the order can no longer be canceled, but you may still return it after delivery.
6. What is your return policy?
We offer a 60-day satisfaction guarantee on all purchases. If you are not fully satisfied with your order, you may request a return within 60 days of delivery in accordance with our Return Policy.
To be eligible for a return, items must be in their original condition and additional conditions may apply.
7. How do I choose the correct size?
Each product includes a detailed size guide to help you select the best fit for your child. If your child falls between two sizes, we recommend choosing the larger size for extra comfort and longer wear.
8. What if my order arrives damaged or incorrect?
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Email clear photos of the issue to contact@tinyovera.com, and we will arrange either:
- Free replacement
- Full refund
9. Do you offer exchanges?
We do not offer direct exchanges.
If you need a different size, color, or product, simply return the original item for a refund and place a new order.
10. Are Tinyovera products covered by a warranty?
Yes. All Tinyovera baby dresses and children's clothing include a 30-day quality warranty covering manufacturing defects or issues present upon arrival.
If you experience any problems, contact us and we will be happy to assist you.
11. Are the fabrics safe for children?
Yes. Our clothing is carefully selected to provide comfort and softness for everyday wear. We prioritize lightweight, breathable, and child-friendly fabrics suitable for babies and young children.
12. How can I contact customer support?
Our customer support team is available 24/7 to assist you with orders, shipping, returns, sizing questions, and product inquiries.
You can contact us anytime at contact@tinyovera.com.